TERMS OF SERVICE

ACCEPTANCE OF TERMS

Welcome to The Andy App ("we," "our," or "us"). By accessing or using our property tax appeal application and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not access or use our Service.

These Terms constitute a legally binding agreement between you and The Andy App. Please read these Terms carefully before using our Service.

ELIGIBILITY

You must be at least 18 years old and able to form legally binding contracts to use our Service. By using our Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of a company, organization, or other entity, you represent that you have the authority to bind that entity to these Terms.

ACCOUNT REGISTRATION

To access certain features of our Service, you may need to create an account. When registering for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this section.

PROPERTY TAX APPEAL SERVICES

Service Description

The Andy App provides a platform to help property owners protest their property tax assessments. Our Service includes, but is not limited to:

• Property valuation analysis
• Preparation and submission of property tax appeal documents
• Communication management with tax authorities
• Digital document signing through our integration with SignWell
• Property documentation management and storage
• Status updates through push notifications, text messages, and/or phone calls (with your consent)

Agency Relationship

By using our Service, you authorize The Andy App to act as your agent for the purpose of preparing, filing, and representing you in property tax appeals. This authorization includes:

• Communicating with tax authorities on your behalf
• Accessing your property tax information
• Filing necessary documentation
• Attending hearings (either in person or virtually)
• Negotiating on your behalf

You may revoke this authorization at any time by contacting us, subject to the termination provisions in these Terms.

Property Information and Photos

You grant us permission to use the property information and photos you provide solely for the purpose of preparing and supporting your property tax appeal. You represent and warrant that you own or have the necessary rights to provide any property photos or documents that you upload to our Service.

Digital Signing with SignWell

Our Service integrates with SignWell for electronic document signing. By using this feature, you acknowledge that:

• Documents signed through this process are legally binding
• You are the person authorized to sign such documents
• Your use of SignWell is also subject to SignWell's own terms of service and privacy policy

FEES AND PAYMENT

Fee Structure

Our fee structure is contingency-based, meaning you only pay if we succeed in reducing your property taxes. Our fee is calculated as a percentage of your first-year tax savings. Current fee information is available on our website or within the app.

Payment Terms

If your property tax appeal is successful, payment is due within 30 days of receiving notification of the reduced assessment or tax bill. We accept major credit cards, ACH transfers, and other payment methods as specified in the app.

Failed Payments

If your payment fails or is declined, we reserve the right to:

• Attempt to process the payment again
• Contact you for alternative payment information
• Add reasonable late fees if payment becomes significantly overdue
• Take legal action to collect outstanding payments

COMMUNICATIONS

Text Messages and Phone Calls

By providing your mobile phone number and enabling relevant permissions, you consent to receive:

• Text messages related to your property tax appeals
• Phone calls from our representatives regarding your property tax appeals

You may opt out of receiving text messages by replying "STOP" to any text message you receive from us, adjusting your preferences in your account settings, or contacting our customer service. You may opt out of receiving calls by informing our representative or contacting customer service.

Standard message and data rates may apply for text messages.

Push Notifications

By enabling push notifications, you consent to receive alerts about your property tax appeal status, required actions, and relevant deadlines. You can manage push notification preferences through your device settings.

USER RESPONSIBILITIES

You agree to:

• Provide accurate and complete information about your property
• Respond promptly to our requests for additional information
• Review and approve documents before submission
• Inform us of any changes to your property or ownership status
• Comply with all applicable laws and regulations
• Not use our Service for any illegal or unauthorized purpose
• Not infringe on the rights of others

INTELLECTUAL PROPERTY

Our Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of The Andy App and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Your Content

You retain all rights to any information, photos, or data that you upload to our Service. By uploading content, you grant us a non-exclusive, royalty-free, worldwide license to use, store, display, and reproduce such content solely for the purpose of providing the Service to you.

LIMITATIONS OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE ANDY APP, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE
• ANY CONTENT OBTAINED FROM THE SERVICE
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO THE ANDY APP IN THE PAST 12 MONTHS; OR (B) $100.

DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

THE ANDY APP DOES NOT WARRANT THAT: (A) THE SERVICE WILL FUNCTION UNINTERRUPTED, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; (C) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless The Andy App, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.

THIRD-PARTY SERVICES

Our Service may contain links to third-party websites or services, including SignWell for digital signing. These third-party sites or services are not controlled by us, and we are not responsible for their content, privacy policies, or practices. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services.

TERMINATION

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

CHANGES TO TERMS

We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by posting the new Terms on the Service or notifying you directly. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

ARBITRATION AGREEMENT

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be finally settled by arbitration in accordance with the rules of the American Arbitration Association then in effect. The arbitration will be conducted in Austin, Texas, unless otherwise agreed by the parties.

CLASS ACTION WAIVER

YOU AND THE ANDY APP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any other legal notices published by The Andy App on the Service, shall constitute the entire agreement between you and The Andy App concerning the Service.

NO LEGAL TAX ADVICE

Our Service is designed to assist you with the procedural aspects of property tax appeals. We do not provide legal or tax advice. For specific legal or tax advice, please consult with a qualified attorney or tax professional.

NO GUARANTEE OF RESULTS

While we strive to achieve positive results for our users, we cannot guarantee a successful outcome for every property tax appeal. Property tax assessment reductions are determined by local tax authorities based on a variety of factors, many of which are outside our control.